The bullshit of outage language

Don’t you hate it when people bullshit you.  “We are having an availability issue”.  Bullshit you are offline.  Better answer is to say you are wrong.

David at 37 Signals says:

Service operators generally suck at saying they’re sorry. I should know, I’ve had to do it plenty of times and it’s always hard. There’s really never a great way to say it, but there sure are plenty of terrible ways.

One of the worst stock dummies that even I have resorted to in a moment of weakness is this terrible non-apology: “We apologize for any inconvenience this may have caused”. Oh please. Let’s break down why it’s bad:

Read David’s entire post and learn what to say instead at The bullshit of outage language.